Return & Refund Policy — Hashim Bags

At Hashim Bags, customer satisfaction is important to us. Please read our return and refund policy before placing an order.

Return Requests

Customers may request a return within 7 days of delivery by contacting our customer support team, subject to the eligibility conditions below and applicable law.

Eligibility for Returns

To be eligible for a return:

• The item should be unused and in its original condition.

• Original packaging and included accessories should be retained where applicable.

• Proof of purchase or the order number must be provided.

Items that are damaged, defective, incorrect, or otherwise protected by applicable consumer law will be handled in accordance with the law.

How to Request a Return

1. Contact us at [your business email address].

2. Provide your order number and explain the reason for the return.

3. Wait for our instructions before sending the item back.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund is approved.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery orders, we will contact the customer to arrange an appropriate refund method.

Processing times may vary depending on the payment provider or refund method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us promptly with your order number and photographs where appropriate.

Return Shipping Costs

Return shipping arrangements and costs will be communicated when the return request is reviewed, subject to applicable law.

Supplier-Fulfilled Orders

Orders fulfilled by third-party suppliers may require additional return instructions. Please contact us before returning any supplier-fulfilled item.

Contact Us

For return or refund assistance, email [your business email address].

Thank you for shopping with Hashim Bags.

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